Our policy lasts 14 days. If more than 14 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.

Other items not permitted for return:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)
*Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
* Any item returned more than 14 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed and your credit card or original payment method is automatically credited within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and have still not received your refund, contact us at the following address: BCSBIENCHEZSOI @OUTLOOK.COM.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at BCSBIENCHEZSOI@OUTLOOK.COM.

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of the item being returned. Once the returned item is received, a gift voucher will be sent to you by post.

If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later, it is her that we will send the refund and she will therefore know that you have returned her gift.

To return your product, you must send it to the postal address that we will send you following your request.

Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item valued over $100, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item. Return policy



  • Processing Times : Processing and shipping times may differ, usually processing is 24h to 48h. On the other hand, a delay may still be possible due to a high volume of orders.
  • Shipping Methods : Post, USPS and DHL
  • Costs : Shipping costs, including additional charges for express shipping or shipping to certain locations are included in the product price. Shipping costs are included in the product price.
  • Delivery time : Receipt is normally 8-15 days. Depending on the country of shipment, the order may take up to 25 days to arrive at its destination. On the other hand, a delay may still be possible due to a high volume of orders.
  • Order Tracking : Delivery estimates are sent automatically to the checkout page.
  • Shipping Restrictions : If an address is invalid for shipping, you will be notified prior to payment for the item.
  • Damaged or Lost Items : The policy should explain what customers should do if they receive a damaged Product or if the item is lost during shipping.
  • Customs and taxes : Customs may in some cases charge an amount for delivery. Taxes may be applied to BCS, Bien Chez-Soi products.